Joe

OK, so maybe it was a little more than 5 minutes with Joe. Once you read more about him you’ll see why. I met Joe over the holidays in the midst of my Christmas shopping. I happened to be cutting through Nordstrom on my way to another store when I stopped briefly in the men’s department to look at a pair of shoes. Up walked Joe and asked if I needed assistance. (I typically don’t like being shadowed by anyone when I’m shopping but this whole experience was something altogether different.) Forget that Joe elevated the customer experience above...

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